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Employee survey results boost for UK children’s charity

News Archives for 2012

Employee survey results boost for UK children’s charity

Thursday, December 13th, 2012

Following an operational review by Verve Consulting, Plan UK’s Director of Human Resources, Angela Beerman is delighted that the latest employee survey is already showing great improvements in satisfaction scores for the management practices that were in the scope of the Verve project.

Commenting on the results, Angela said:”It is great news that we have the improved employee survey results as evidence of the successful outcome of the work Verve has done.”

Plan UK is part of a global children’s charity that has worked for over 75 years with children in the world’s poorest countries to help them build a better future.

The work by Verve produced a top line decision making map, a decision tool covering accountabilities, responsibilities and communication, and an implementation plan.

Angela continues: “The work Verve has done is making a difference already at the senior levels in the organization and the decision making tool gives us clarity for our plans and business cases.”

You can read the full case study in Our Clients



Improving operational efficiency at Plan UK

Thursday, December 13th, 2012

Operational review for the UK organisation of a global children’s charity

Plan UK has been experiencing a period of significant growth and wanted to review its operational effectiveness and seek the improvements that would support the sustainability of further growth.

Plan is a global children’s charity that has worked for over 75 years with children in the world’s poorest countries to help them build a better future. With 8,000 staff and a presence in 68 countries across the world, Plan empowers children, families and entire communities to move themselves from a life of poverty to a future with opportunity.

Plan UK is one of 20 national organisations that support programmes, raise funds, campaign, and manage sponsorship relationships to fulfil Plan’s work. Over the last 6 years Plan UK has trebled its income and staff numbers have more than doubled.

In 2010 the organisation was restructured and a new tier of management was introduced to maintain the effectiveness of the rapidly growing charity. However the Senior Management Team at Plan UK felt that they could make further improvements. Then feedback from the 2011 employee survey reinforced their view and confirmed that the priority was to improve decision making.

Verve Consulting was appointed by Plan UK to review the decision making processes across the organization, then devise and implement a standard methodology to achieve improved clarity and transparency in decision making.

Angela Beerman, Director of Human Resources explains: “We engaged Verve following a tender process because Verve showed the right balance between the vision and the practical issues. Verve demonstrated a clear grasp of the key needs and we felt confident that Verve would be able to lead the project and deliver solutions within the budget constraints and demanding timescales.”

Working closely with the senior management team and the departmental heads, Verve documented the current situation and identified the main issues as responsibility for decisions, delegation and communication. Through a series of workshops with representatives from all the employee levels, the issues were addressed and the way forward agreed. Verve then developed a top line decision making map, a decision tool covering accountabilities, responsibilities and communication, and an implementation plan.

Director of Human Resources, Angela Beerman continues: “Because this project involved cultural change and the introduction of a new methodology, it has been invaluable having objective input from someone outside the organization.  Verve’s input also ensured the workshops were productive and engendered enthusiasm in the participants. The work Verve has done is making a difference already at the senior levels in the organization and the decision making tool gives us clarity for our plans and business cases.”

Angela recognizes that Plan UK still has work to do in embedding the outputs from the project right across the organization, however she is delighted that the latest employee survey is already showing great improvements in satisfaction scores for the management practices that were in the scope of the Verve project.

Summing up Verve Consulting’s overall contribution, Angela added,”It is great news that we have the improved employee survey results as evidence of the successful outcome of the work Verve has done. I have thoroughly enjoyed Verve’s direct, realistic and enthusiastic approach. Verve’s drive and determination kept us focused and the project on track to meet the deadlines. Verve delivered what they said they were going to deliver.”


YoungDementia UK Homes makes progress with a 5-star contribution from Verve Consulting

Friday, October 5th, 2012

Verve’s work with YoungDementia UK Homes has resulted in successful progress toward the delivery of a residential home offering long-term accommodation and support for people with young onset dementia.

Working closely with Chairman, Geoff Shepherd, and the Board of Trustees, Verve managed the strategy process, and the charity has made impressive progress since Verve’s involvement. Although Geoff recognizes that he and the Trustees still have much work to do, he is pleased with the results so far.

Geoff said, “Working with Verve was a very, very invigorating experience. They have a sound commercial approach and are results oriented, which was a winning combination for us. We would not have made the progress we did without Verve and overall I rate Verve’s involvement a 5-star contribution.”

You can read the full case study in Our Clients


Accelerating progress for YoungDementia UK Homes

Friday, October 5th, 2012

Strategy development for a new dementia charity

Following the appointment of a new chairman, YoungDementia UK Homes wanted to accelerate progress toward the establishment of a care home for people with young onset dementia.

YoungDementia UK Homes is an Oxfordshire-based charity established in 2009, by YoungDementia UK, to focus on the delivery of a residential home offering long-term accommodation and support for people with young onset dementia.

Geoff Shepherd was appointed Chairman of YoungDementia UK Homes in May 2012. Prior to Geoff’s appointment the charity had been exploring various options for developing the home, without much success. Such an undertaking is a complex and ambitious capital project and, without full-time resources, progress had been slow. Geoff recognised that the charity needed to change the way it was working for the project to succeed.

Verve Consulting was appointed by YoungDementia UK Homes to work with the charity on the vision for the Home and on development of the strategy. Chairman, Geoff Shepherd explains: “We engaged Verve, following a recommendation by one of our Trustees, based on Verve’s reputation for strategy development and track record in improving the commercial efficiency of not-for-profit organizations.”

Working closely with Geoff and the Board of Trustees, Verve managed the strategy process, preparing and facilitating a workshop that covered discussion and agreement on the vision for the Home, the action plan that would enable the tight deadlines to be met, and a business case.

Geoff continues: “Verve Consulting’s facilitation of the strategy session, with their action-oriented approach, empathy for the charity’s cause and great sense of humour, meant that all the Trustees felt able to contribute to reviewing progress and agreeing a plan on the way forward. Verve helped us identify the activities that were critical to achieving our aim and then kept us focused on those key action points.”

The charity has made impressive progress since Verve’s involvement and, although Geoff recognizes that he and the Trustees still have much work to do, he is pleased with the results so far: “We have 2 key positive outcomes as a result of the work with Verve. We have appointed a full-time Director with responsibility for delivering the project and, thanks to Verve’s commercial expertise, we have produced an up-to-date business case for the Home.”

Summing up Verve Consulting’s overall contribution, Geoff said, “Working with Verve was a very, very invigorating experience. They have a sound commercial approach and are results oriented, which was a winning combination for us. We would not have made the progress we did without Verve and overall I rate Verve’s involvement a 5-star contribution.”


Verve works with YoungDementia UK on ambitious new strategy

Tuesday, August 28th, 2012

Verve Consulting was recently appointed by YoungDementia UK to work with the charity on the development of its strategy.

Director, Tessa Gutteridge explains: “We decided to engage Verve because we wanted someone who was independent of the Board, but who had a proven track record of understanding strategy and the charity sector.”

Tessa continues: “Verve Consulting’s involvement meant that we were able to commit quality time to discussion about where we wanted to take the charity in the future. With Verve’s knowledge of the charity sector they were able to challenge our assumptions and help us get clarity into our thinking. And finally, Verve’s experience with strategy work ensured we focused on achievements, rather than the process, to give us a far better outcome.”

You can read the full case study in Our Clients


Ambitious new strategy for YoungDementia UK

Tuesday, August 28th, 2012

Strategy development for an award-winning dementia charity

Following new government initiatives on the delivery of dementia services and changes within the charity, YoungDementia UK decided to review its mission and develop an ambitious new strategy to ensure the charity continues to be well placed in providing a full range of support services for people with young onset dementia and their families.

YoungDementia UK is an Oxfordshire-based charity providing award-winning services for younger people with dementia. Since 1996 the charity has provided support and services for people with young onset dementia, their families and friends. YoungDementia UK was an Oxfordshire charity of the year finalist in 2011 and won a European Foundation’s Initiative on Dementia (EFID) award in 2012.

YoungDementia UK has built a strong reputation in the field of young onset dementia for the quality of support and services it provides. However, following changes in the chairmanship and Board of Trustees of the charity, and the potential changes in the delivery of dementia services as a result of government initiatives, the Board of Trustees together with Director, Tessa Gutteridge, felt the time was right to review the charity’s future strategy.

Verve Consulting was appointed by YoungDementia UK to work with the charity on the development of the strategy. Director, Tessa Gutteridge explains: “We decided to engage Verve because we wanted someone who was independent of the Board, but who had a proven track record of understanding strategy and the charity sector.”

Working closely with Tessa and the Board of Trustees, Verve managed the strategy process, including setting up and facilitating a workshop that covered the mission, strategic options and development of a new 3 year strategy.

Tessa continues: “Verve Consulting’s involvement meant that we were able to commit quality time to discussion about where we wanted to take the charity in the future. With Verve’s knowledge of the charity sector they were able to challenge our assumptions and help us get clarity into our thinking. And finally, Verve’s experience with strategy work ensured we focused on achievements, rather than the process, to give us a far better outcome.”

Summing up Verve Consulting’s overall role, Tessa added, “Verve’s contribution provided us with a number of benefits, but above all their involvement excited and motivated the trustees about planning and the future. Everyone was bubbling about the workshop afterwards and it’s up to us to keep that going now. It’s a period of significant change in dementia care and we now have a great opportunity to build on our reputation.”


Verve completes global change programme for telecommunications group

Tuesday, January 17th, 2012

A leading telecommunications group needed a well-defined, global, change management programme to drive improved collaboration across international boundaries and business groups.

The client wanted to improve efficiency and effectiveness through greater collaboration between its subsidiaries around the world. A major internal change programme was essential in order to achieve these objectives and, after a slow start using internal resources, the Client brought in Verve Consulting to re-establish the implementation of this global change programme.

The complex nature of this strategic work demanded an equal measure of experience in large-scale technology projects and sensitivity in managing behavior change with culturally different groups and diverse working methods.

Verve’s leadership of the programme resulted in a successful outcome for this global telecommunications company. The launch of the tools and global roll out was delivered on time and to budget with the company benefitting from a more efficient way of working.

You can read the full case study in Our Clients

 


Improving global collaboration

Tuesday, January 17th, 2012

Strategy implementation for a global telecommunications group

This leading telecommunications group needed a well-defined, global, change management programme to drive improved collaboration across international boundaries and business groups.

The client wanted to improve efficiency and effectiveness through greater collaboration between its subsidiaries around the world. To achieve these aims the client developed and planned to introduce a common global business networking tool.

A major internal change programme was essential in order to achieve these objectives and, after a slow start using internal resources, the Client brought in Verve Consulting to re-establish the implementation of this global change programme. Verve Consulting had previously worked for this client and demonstrated its skill in achieving results in large international programme management, which combined business issues and technology.

Working closely with the selected members of the client’s Board and other key staff, Verve initially developed a plan to deliver the programme on time and within budget. The complex nature of this strategic work demanded an equal measure of experience in large-scale technology projects and sensitivity in managing behavior change with culturally different groups and diverse working methods.

Verve established ownership for delivery of the key work streams in the plan and developed relationships with key stakeholders around the world, and in the global business units, to gain commitment to implement the changes required. As part of this work, Verve coached a new internal programme director to take over the work when the first, key milestones had been achieved.

Verve led the direction of the plan which covered over 30 countries and included the standardization of IT hardware platforms, specifications of user requirements for the applications, engaging the community to develop the content for the first phase roll-out of the system, setting up common user standards, gaining buy-in and traction with key influencers in the user community and homogenizing different company practices around the world.

Verve’s leadership of the programme resulted in a successful outcome for this global telecommunications company. The launch of the tools and global roll out was delivered on time and to budget, with users actively bought in to the new, standardized business networking systems and the company benefitting from a more efficient way of working.