Improving global collaboration

Strategy implementation for a global telecommunications group

This leading telecommunications group needed a well-defined, global, change management programme to drive improved collaboration across international boundaries and business groups.

The client wanted to improve efficiency and effectiveness through greater collaboration between its subsidiaries around the world. To achieve these aims the client developed and planned to introduce a common global business networking tool.

A major internal change programme was essential in order to achieve these objectives and, after a slow start using internal resources, the Client brought in Verve Consulting to re-establish the implementation of this global change programme. Verve Consulting had previously worked for this client and demonstrated its skill in achieving results in large international programme management, which combined business issues and technology.

Working closely with the selected members of the client’s Board and other key staff, Verve initially developed a plan to deliver the programme on time and within budget. The complex nature of this strategic work demanded an equal measure of experience in large-scale technology projects and sensitivity in managing behavior change with culturally different groups and diverse working methods.

Verve established ownership for delivery of the key work streams in the plan and developed relationships with key stakeholders around the world, and in the global business units, to gain commitment to implement the changes required. As part of this work, Verve coached a new internal programme director to take over the work when the first, key milestones had been achieved.

Verve led the direction of the plan which covered over 30 countries and included the standardization of IT hardware platforms, specifications of user requirements for the applications, engaging the community to develop the content for the first phase roll-out of the system, setting up common user standards, gaining buy-in and traction with key influencers in the user community and homogenizing different company practices around the world.

Verve’s leadership of the programme resulted in a successful outcome for this global telecommunications company. The launch of the tools and global roll out was delivered on time and to budget, with users actively bought in to the new, standardized business networking systems and the company benefitting from a more efficient way of working.