Verve Consulting

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Verve Consulting leads Programme Management for The Office for Legal Complaints

Verve Consulting leads Programme Management for The Office for Legal Complaints

When The Office for Legal Complaints was established to set up an impartial Ombudsman service by the second half of 2010, the new CEO & Chief Ombudsman, Adam Sampson, was faced with all the challenges of starting up a new business.

With aggressive deadlines to meet, and an organization of 350 people to get up and running to deliver their statutory function, the newly-appointed Chief Ombudsman has had to move very quickly. The OLC retained Verve Consulting, following an open market tender run through government procurement processes, to help with the design, planning and implementation of the Ombudsman service.

Verve worked with the Chief Ombudsman on designing the key operational and organizational elements of the new entity. The focus then shifted to implementation planning for all aspects of creating an organization – premises, infrastructure, systems, processes and people – and finally, most critically, on the implementation of the plans against challenging targets and deadlines, managing risk and not least, change.

Commenting on what has been achieved, Adam Sampson, CEO and Chief Ombudsman of the OLC said, “Verve were employed to deliver and go the extra mile – and that’s exactly what they have done.”

Verve Consulting leads Programme Management for The Office for Legal Complaints

When The Office for Legal Complaints was established to set up an impartial Ombudsman service by the second half of 2010, the new CEO & Chief Ombudsman, Adam Sampson, was faced with all the challenges of starting up a new business.

With aggressive deadlines to meet, and an organization of 350 people to get up and running to deliver their statutory function, the newly-appointed Chief Ombudsman has had to move very quickly. The OLC retained Verve Consulting, following an open market tender run through government procurement processes, to help with the design, planning and implementation of the Ombudsman service.

Verve worked with the Chief Ombudsman on designing the key operational and organizational elements of the new entity. The focus then shifted to implementation planning for all aspects of creating an organization – premises, infrastructure, systems, processes and people – and finally, most critically, on the implementation of the plans against challenging targets and deadlines, managing risk and not least, change.

Commenting on what has been achieved, Adam Sampson, CEO and Chief Ombudsman of the OLC said, “Verve were employed to deliver and go the extra mile – and that’s exactly what they have done.”